We arrived in Paris in the morning of June 8th. My next flight to DR Congo was scheduled at 23h50. I took advantage of the extra time to visit my in-laws in the suburbs of Paris. I came back to the airport around 21h30 but the boarding was delayed twice because of technical problems and a hydraulic leak. We were told that the aircraft has being changed; and were able to board at 2 a.m. But our relief was short-lived when the aircraft was started and there was a strong smell of fuel everywhere. Because of that our flight was cancelled altogether; and it was past 3 a.m. Everybody was exhausted, angry, mad and disoriented for lack of communication and for a very poor customer service from Air France agents. There was only 2 agents initially to take care of the over hundred people including children that needed food and a place to sleep. Over people begin to complain raising their voices, few more agents were sent to help orient people. The Police was also called in just in case things got overboard. But at the end everything went well and quietly. Everyone was given a hotel voucher but we went to hotel and slept with empty stomachs, it was around past 4 a.m.
Sent from my "contract free" BlackBerry® smartphone on the WIND network.
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